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Salterra Hosting F.A.Q.

Yes! We offer support 24/7 for emergencies, and normal business hours for regular questions and issues. Existing customers, please use the client portal and submit a support request ticket.  This is the best way to keep track of the status of your support tickets and their resolution.
However, if your website is down, please call us at xxx-xxx-xxxx.

Yes we can, you will have access to install it if you want, but we will also help with no additional charge.

Yes, daily. There is nothing more stressful than having your site down and not being able to fix it yourself. Our support staff will make sure if something does happen, we will restore your site.

Yes, we will migrate your site for you.

Yes. Click here to search for your next domain.
Yes. It is part of our packages.

That depends on how your website is built. Most sites are mobile responsive and easily adapt to mobile devices, but if for some reason your site isn’t working correctly, our developers are available to help.

Site speed depends on which package you purchase. As resource levels are reached, we recommend that you upgrade to accomodate the level of traffic your site attracts.

No. Our services are based on our packages.  

Please refer to our pricing page, and choose which package is right for your hosting needs.

info@salterraaffordablehosting.com or please call us at (602) 529-4674

Submit a Support Ticket

We Love Our Jobs And That Makes All The Difference

Common Support Queries

Before Contacting The Support Team Read Our Common Support Queries

  • Retrieving Your Customer Number
  • Resetting Your Password
  • Retrieving Your Customer Number or Resetting
  • Android: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting
  • Outlook 2007: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting
  • Outlook 2013: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting
  • Retrieving Your Customer Number
  • Resetting Your Password
  • Retrieving Your Customer Number or Resetting
  • Android: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting
  • Outlook 2007: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting
  • Outlook 2013: Setting up Workspace Email
  • Retrieving Your Customer Number or Resetting

Fun Support Facts

We Love Our Jobs And That Makes All The Difference

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Support Tickets Answered

Yes, we can definitely help you too! We are available when you need us.

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Group Photos Taken

Sorry, we’re a little too busy for the selfie craze, maybe at our next picnic!

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Cups of Coffee Consumed

Whether from our local cafe, or the overwhelmed carafe on the counter; we aren’t that picky. Bring on the juice!

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Beautiful Pages Created

In addition to mainting your hosting, we build websites in our free time.